Returns & Cancellation

Live with the work for fourteen days from delivery. If it is not right — the scale, the palette, the light in the room — tell us and return it for a full refund of the purchase price. We will arrange and pay for the return carriage.

The window exists because a painting is judged in a room, not on a screen. There is no restocking fee and you do not need to give a reason.

The work must come back in the condition it arrived in and in its original packing. Please do not clean, reframe, trim or re-stretch it before returning it — any of those turns a return into a restoration.

Keep the crate until the window closes. It is the only container rated for the journey back.

Email us with the order number within the fourteen days. We will send a collection label and a booking window. The refund is issued to the original payment method within five working days of the work arriving back with us.

A commission is painted for one person and cannot be resold, so the agreement works differently. You approve the composition at sketch stage and again at underpainting stage. Once you have approved the underpainting, the commission can no longer be cancelled and is not covered by the viewing window.

Cancellation before underpainting approval returns everything you have paid. That is not a concession — the milestones exist precisely so that neither side is guessing.

If a work is not as described, arrives damaged, or is shown to be other than what the dossier states, none of the time limits above apply. Contact us and we will make it right, whether that means a repair by the original painter, a replacement, or a full refund.